Exactly how and when you're charged — no surprises. This page covers subscriptions, credit packs, renewals, and what shows up on your statement.
Seektra, Astro Seektra, and Tarot Seektra are operated by Jsimplify LLC (c/o Republic Registered Agent LLC, 36 Russ Street, 3rd Floor, Hartford, CT 06106, United States). Payments are securely processed by Stripe. We never see or store your full card details.
On your statement, charges will appear as SEEKTRA or SEEKTRA.AI. If you see a charge you don't recognize, email billing@seektra.ai before disputing — we'll identify it right away.
Astro and Tarot question packs are one-time purchases — they do not auto-renew and there is no subscription tied to them.
All prices are shown in US dollars (USD). Where applicable, taxes may be added at checkout based on your location and are shown before you confirm payment.
If a subscription renewal fails, we may retry the charge over a few days. If it continues to fail, your plan pauses and reverts to the free tier — your memories and companions are preserved. You can update your payment method anytime in account settings.
A receipt is emailed for every charge. Need a copy or an invoice for your records? Email billing@seektra.ai.
Anything about billing, renewals, or a specific charge — reach us at billing@seektra.ai or through our contact page.