Refund &
cancellation policy.

Overview

Seektra is operated by Jsimplify LLC (c/o Republic Registered Agent LLC, 36 Russ Street, 3rd Floor, Hartford, CT 06106, United States). We offer two kinds of purchases across our products:

• Subscriptions — Seektra Pro ($9.99/month) and Elite ($24.99/month) renew automatically each month until cancelled.
• Credit packs — Astro Seektra and Tarot Seektra question packs are one-time purchases. Credits never expire and do not renew.

Free trial

Seektra includes a 14-day free trial with full access. No credit card is required to start. You are only charged if you choose to upgrade to a paid plan. You can stop at any point during the trial without being billed.

Subscriptions — Seektra Pro & Elite

Cancelling

You can cancel your subscription at any time from your account settings, or by emailing billing@seektra.ai. When you cancel:

• Your plan stays active until the end of the current billing period — you keep everything you paid for.
• You are not charged again after cancelling.
• Your memories and companions are preserved in case you return.

Refunds

If you were charged by mistake — for example a renewal you meant to cancel, or a duplicate charge — contact us within 14 days of the charge and we will refund it in full. For other situations, reach out and we'll do our best to make it right; refunds outside the mistaken-charge window are handled case by case at our discretion.

Credit packs — Astro & Tarot Seektra

Astro and Tarot question packs (for example, 3 questions for $4, 10 for $10, or 25 for $20) are one-time purchases of digital credits.

• Credits never expire. Buy once and use them whenever you like.
• Each question includes 3 follow-ups, and your free daily question always remains available on top of purchased credits.
• Because credits are delivered instantly and don't expire, unused credits are refundable within 14 days of purchase as long as fewer than 20% of the pack has been used.
• Packs that have been mostly or fully used are non-refundable, since the digital service has already been delivered.

How refunds are issued

Approved refunds are returned to your original payment method through our payment processor, Stripe. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.

How to request a refund

Email billing@seektra.ai with the email address on your account and the approximate date of the charge. That's all we need to find it. You'll get a reply within 1–2 business days.

Chargebacks

If something looks wrong on your statement, please contact us first — most issues are a quick fix and far faster than a bank dispute. We're happy to help.

Changes to this policy

We may update this policy from time to time. The date at the top reflects the latest version, and material changes will be communicated to active subscribers.